Support

My Own Keys currently offers a 100% discount — full access at no charge. This is a temporary offer, not a permanently free product. No payment details or subscription are required during the offer, and no subscription is started automatically. Existing subscriptions still renew unless you cancel them in your store settings; this offer does not automatically cancel or refund them.

Open the Settings app on your iPhone → tap your name → Subscriptions → select My Own Keys → tap Cancel Subscription. Your access continues until the end of the current billing period.

Open the app, go to Settings → Subscription and tap Restore Purchases. If the issue persists, email us at support@myownkeys.com with your Apple ID and we'll resolve it promptly.

On the Homes tab, tap Add a home and paste or share the URL from Rightmove, Zoopla, or OnTheMarket. The app will automatically fill in the address, price, and photos.

Go to Settings → Move Session → Invite Members. Enter your partner's email address and they'll receive a link to join your shared move session.

Cloud photo uploads are included in the temporary 100% discount offer; no subscription is required during the offer. Check you have an active internet connection and are a member of the move session. If you're still seeing issues, force-quit the app and reopen it, then email us if the problem continues.

Email support@myownkeys.com with the subject line "Delete my account" from the email address associated with your account. We'll permanently delete your data within 30 days.

On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.