Support
We're here to help you through your move. Get answers below or reach out directly.
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Frequently Asked Questions
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your name → Subscriptions → select My Own Keys → tap Cancel Subscription. Your access continues until the end of the current billing period.
I was charged but I can't access premium features.
Open the app, go to
Settings →
Subscription and tap
Restore Purchases. If the issue persists, email us at
support@myownkeys.com with your Apple ID and we'll resolve it promptly.
How do I import a property listing?
On the Homes tab, tap Add a home and paste or share the URL from Rightmove, Zoopla, or OnTheMarket. The app will automatically fill in the address, price, and photos.
How do I share my move plan with a partner?
Go to Settings → Move Session → Invite Members. Enter your partner's email address and they'll receive a link to join your shared move session.
My photos aren't syncing — what should I do?
Check you have an active internet connection and a valid subscription. Photos require a My Own Keys subscription to sync to the cloud. If you're subscribed and still seeing issues, force-quit the app and reopen it, then email us if the problem continues.
How do I delete my account?
Email
support@myownkeys.com with the subject line "Delete my account" from the email address associated with your account. We'll permanently delete your data within 30 days.
I forgot my password.
On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Also see our Privacy Policy and Terms of Service.